These Terms of Service (“Terms”) govern your use of the website ENVY London (“we,” “our,” “us”) and the services and products provided through the website located at envylondon.co.uk (“Site”). By accessing or using our Site, you agree to be bound by these Terms. If you do not agree with these Terms, you should not use our Site.

1. Use of Our Site

By using our Site, you agree to comply with all applicable laws and regulations. You must be at least 18 years of age to make purchases through the Site. If you are under 18, you may use our Site only with the involvement of a parent or guardian.

2. Account Registration

To place an order on our Site, you may need to create an account. When creating an account, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account login credentials and for all activities that occur under your account.

You agree to notify us immediately if you suspect any unauthorized use of your account.

3. Product Information

We make every effort to ensure that the product information provided on our Site is accurate and up to date. However, we do not guarantee the accuracy or completeness of product descriptions, images, or other content. We reserve the right to correct any errors and update information as needed without prior notice.

4. Orders and Payment

When you place an order through our Site, you agree to provide valid payment information. 

We reserve the right to cancel any order at our discretion for reasons such as product availability, suspected fraud, or technical errors. If we cancel your order, you will be notified, and any payments made will be refunded.

5. Shipping & Delivery

We offer various shipping methods to deliver your products. Shipping costs are calculated at checkout, and delivery times are estimated. While we strive to meet estimated delivery times, we are not responsible for delays caused by third-party carriers or external factors.

Once your order has been shipped, you will receive a tracking number. Please refer to our Shipping Policy for further details.

6. Returns & Exchanges

If you are not satisfied with your purchase, you can return eligible items in accordance with our Returns Policy. All returns must be processed within 30 days of receipt and must comply with our return requirements. Refunds will be issued to the original payment method after we receive and inspect the returned items.

Certain products, such as personal care items, may not be eligible for return for health and hygiene reasons.

7. Intellectual Property

All content on the Site, including text, graphics, images, logos, and videos, is the property of ENVY London or its licensors and is protected by copyright and intellectual property laws. You may not use, reproduce, or distribute any content from our Site without express permission.

8. Prohibited Uses

You agree not to use our Site for any illegal or unauthorized purpose. Prohibited actions include, but are not limited to:

• Engaging in fraud or identity theft.
• Disrupting the Site’s functionality or security.
• Attempting to hack, decompile, or reverse-engineer any part of our Site.
• Uploading harmful or malicious content, such as viruses or malware.

9. Limitation of Liability

To the fullest extent permitted by law, ENVY London shall not be liable for any indirect, incidental, or consequential damages arising out of or related to your use of our Site or products, even if we have been advised of the possibility of such damages.

Our total liability, whether in contract, tort (including negligence), or otherwise, shall not exceed the amount paid by you for the products or services giving rise to the claim.

10. Disclaimer of Warranties

Our Site and products are provided “as is” and “as available” without any warranties of any kind, either express or implied. We do not guarantee that the Site will be error-free, secure, or available at all times.

11. Privacy

Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

12. Indemnification

You agree to indemnify and hold harmless ENVY London, its affiliates, employees, and agents from any claims, damages, losses, or expenses arising out of your use of our Site or violation of these Terms.

13. Changes to Terms

We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page, and the updated Terms will be effective immediately upon posting. It is your responsibility to review these Terms periodically for any changes.